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Roanoke County Government

5204 Bernard Drive, 4th Floor
Roanoke, VA 24018

(540) 776-7271

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37.2225496, -79.9880903

Contact Information

Main
(540) 776-7271

Who We Are

Roanoke County CORTRAN has partnered with Via to continue providing safe, easy, affordable rides to eligible residents. 

If you have a smartphone, you can use the CORTRAN app to book, cancel, and track your rides in a matter of seconds.  Otherwise, you can still call the Roanoke County number to be automatically connected to the booking line.  

New wheelchair-accessible vehicles.  Vehicles are now Sienna WAV minivans and are fully wheelchair accessible. Rides may also be shared by up to three passengers. 

There is a new call-in number:(855) 984-2328, and you can also book through a mobile app, which lets you track your ride in real-time! And if we can’t confirm your ride when you book, we’ll put you on a waitlist and let you know by 5:00 PM if a ride is available. 

Who We Serve

Languages Spoken
English
Service Area(s)
Roanoke County

Cost & Payment Methods

Payment Method(s)
Credit / Debit
,
Private Pay
Fee Structure
No Fee

Age Requirements
No Age Requirement
Residency Requirements
Must be a Roanoke County resident.

Intake Process
Call (855) 984-2328 to book a ride; visit the website. Use the app. Book your ride the day before. The booking cutoff is 3 pm the day before. If no rides are available, you will be placed on a waitlist.
Self Refer
Yes
Provider Refer
Yes

For Transportation Providers Only:

We can accommodate riders with:
Escorts (with paid fare)
,
Hearing Impairment
,
Manual wheelchairs
To accommodate riders, we offer:
One-on-one staff assistance
,
Staff training on assisting people with mobility problems

Report Problems
Call the Agency