Adult Protective Services (APS)

Roanoke City Department of Social Services

1510 Williamson Road NE
3rd Floor
Roanoke, VA 24012

(540) 853-2591

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Contact Information

Main
(540) 853-2591
Toll-Free
(888) 832-3858
Phone Emergency
(540) 853-2894
Email
socialservices@roanokeva.gov
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Who We Are

The Roanoke City Department of Social Services investigates reports of abuse, neglect, and exploitation of adults aged 60 and over and incapacitated adults ages 18 and over. The program's goal is to lessen or alleviate the risk of abuse and neglect, including self-neglect, among seniors or adults who need protection. Individuals must be city residents or the incident must have occurred in the city in order to be eligible for this service.



The department also assists in the screening and placement of adults in nursing homes or assisted living centers.



For more information on the services available or to report suspected abuse, neglect or exploitation of an adult, please call our office. To report at night or on weekends, call 1-888-832-3858.

Who We Serve

Languages Spoken
English
Service Area(s)
Roanoke City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
18 and over
Family
No
Residency Requirements
Serves residents of the City of Roanoke.
Other Eligibility Criteria
Resident of Roanoke City

Available 24/7
No
Additional Availability Comments
Applications for Crisis Intake Services are taken Monday through Thursday, 8:30 AM - 2:00 PM. Intake may be closed earlier due to the volume of applicants. Applicants must apply in person (no telephone interviews) and will be seen on a first-come, first-serve basis.

Intake Process
Contact the office for more information. A toll-free state hotline (24 hours a day, seven days a week) is also available to report concerns in Virginia: 1-888-83ADULT, OR 1-888-832-3858.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Email
humanservices@roanokeva.gov
Intake Contact Telephone
(540) 853-2591

Report Problems
Call the Agency
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